TERMS & CONDITIONS

1. Appointments & Booking Reservations

To provide focused, unhurried attention to each guest, services at Lumber & Lush Hair Co. are performed primarily by appointment.

• Appointments can be reserved online through our verified GlossGenius booking portal, by telephone, or in person.
• A valid payment card on file may be required to reserve your appointment time. Your card will not be charged prior to your appointment unless subject to our cancellation policy below.
• You will receive automated confirmation and reminder notifications via SMS and/or email prior to your visit.

2. Cancellation, Rescheduling & No-Show Policy

We understand that life happens and schedules can change. Because our stylists dedicate substantial one-on-one time exclusively for your service:

• Advance Notice: We kindly request at least 24 to 48 hours notice if you need to reschedule or cancel your appointment.
• Late Cancellations: Cancellations made with less than 24 hours notice may be subject to a fee up to 50% of the scheduled service value.
• No-Shows: Clients who fail to arrive for their scheduled appointment without prior notice (“no-show”) may be charged up to 100% of the booked service total and may be required to prepay in full for future bookings.

3. Punctuality & Late Arrivals

Please plan to arrive a few minutes before your scheduled start time so you can settle in comfortably.

If you arrive more than 15 minutes late, we will do our best to accommodate you; however, we may need to modify your service to finish on time for our next guest, or reschedule your appointment to another date to ensure quality is never compromised.

4. Chemical Services, Consultations & Disclosures

Hair integrity is our foremost priority. Prior to undergoing chemical treatments (including lightening, balayage, corrective color, chemical smoothing, or perms):

• You agree to disclose your complete hair history, including prior box dyes, henna, metallic salts, bleaching, home relaxers, or medical conditions/medications that affect hair and scalp sensitivity.
• Our stylists reserve the professional right to recommend a strand test or decline a service if they determine that proceeding would cause compromise or damage to your hair health.

5. Service Guarantee & Adjustments

We want you to love your hair. Because salon services involve customized artistic application and time, salon services are non-refundable. However, we stand proudly behind the quality of our craftsmanship:

• If you are not completely satisfied with the result of your cut or color, please contact us within 7 days of your original appointment.
• We will gladly schedule a complimentary adjustment consultation with your original stylist to make necessary refinements consistent with the consultation agreement.
• Adjustments do not cover requests for a completely different style, cut, or color change from what was originally agreed upon.

6. Pricing & Methods of Payment

Prices listed on our service menu represent starting rates and may vary based on hair length, thickness, density, and additional product or technical requirements discussed during your consultation.

We accept all major credit cards, debit cards, and contactless electronic payments. Payment is due in full upon completion of services.

7. Retail Products Policy

Unopened, unused retail hair care products in original packaging may be returned or exchanged within 14 days of purchase with proof of receipt. Opened products with significant usage are not eligible for refunds.

8. Photography & Social Media

We love showcasing our clients' beautiful hair transformations on our website and social channels. We will always ask for your verbal consent before photographing your hair. If at any time you prefer not to have your photos published, simply let your stylist know and we will fully honor your request.

9. Salon Environment & Personal Items

Lumber & Lush is committed to providing a calm, relaxed, and welcoming environment for everyone. Please be mindful of volume on mobile devices and personal belongings. While protective capes are provided for all chemical services, we recommend leaving valuable clothing or jewelry at home, as the Salon is not liable for accidental stains or damaged personal items.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. Any legal proceeding shall be brought exclusively in the courts of Broward County, Florida.